Business Systems Analyst II

Waterfall BSA II, Job Summary

Conduct business analysis, needs assessments, and preliminary cost/benefit analysis to align information technology solutions with business initiatives.

Independently conduct, in business analysis, needs assessments, and preliminary cost/benefit analysis of more complex initiatives with little guidance to align information technology solutions with business initiatives.

Waterfall BSA II, Duties & Responsibilities

• Understand and embrace the business and IT strategic direction.
• Analyze and evaluate business needs and elicit business requirements to recommend solution options.
• Collaborate with key business stakeholders and leadership on solution evaluation and system selection.
• Conduct inquiries pertaining to the development of new information systems to meet current and projected business objectives.
• Participate in assessment of COTS solutions against business requirements.

• Identify, engage and manage stakeholders from the organization.
• Maintain positive relations with customers and vendors, and employees encouraging them to suggest ways of improving IT systems.

• Conduct complex business systems analysis.
• Formulate and define scope of system and objectives.
• Oversee more than one project, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results.
• Conduct gap analysis, analyze current and future state, assess risks.
• Conduct requirement elicitation workshops.
• Conduct interviews with end users and business stakeholders.
• Drive application standardization during the analysis phase.
• Specify and model requirements in the form of business requirements documents, functional specifications, use cases, user stories, business process models, UI wireframes and other forms regarding project and stakeholders needs.
• Develop and maintain up-to-date documentation for responsible area with new or updated functionality (BRD, FSD, User guide, Test plan, Test cases Requirement traceability matrix, Maintenance guide, etc.).
• Trace, prioritize, approve, verify and validate requirements.
• Assess, document and manage requirements changes, system updates, improvements and enhancements.
• Conduct peer reviews of the documentation made by other Business System Analysts and provide constructive feedback to teammates.

• Provide quality assurance by tracing requirements; writing test plans and test cases; coordinating and performing testing to ensure that documented requirements and business needs are met, the solution is working correctly and delivers value to the organization.
• Devise sample input data to test accuracy of program.
• Observe or runs test of program using sample or actual data.
• Coordinate user acceptance test with Subject Matter Experts.
• Work closely with SQAs to review test cases and validate test results.

• Collaborate with development team on the project realization.
• Ask questions; encourage input from team members.
• Participate as key team member during implementation.
• Provide regular updates to appropriate managers and other stakeholders.
• Confer with reporting manager on complex or unusual situations.

• Serve as escalation point for troubleshooting issues and coordinate with other Business System Analysts and technical personnel for their resolution.
• Perform root cause analysis and create technical notes (articles) for all new issues identified.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Have detailed understanding of features of software applications assigned to him/her.
• Have high-level knowledge of the existing application landscape to identify best solution for specific use cases.
• Develop, provide, or coordinate system training, educational tools and materials for internally developed and off-the-shelf business applications for end users.
• Assure that procedures and work instructions are efficient and not redundant.
• Drive continuous improvement through trend reporting analysis and metrics management.
• Establish new measurement systems if/where possible.

• Ensure 100% adherence to all IT, security and department policy, processes and procedures (i.e. Security, Health, Safety and Quality) and utilization of IT governance tools.
• Maintain discretion and confidentiality in all areas pertaining to the IT systems, data and proprietary information, whether internal to Jabil or customer specific.
• Follow SDLC BSA processes, utilize standard deliverables and templates outlined in the processes, suggest improvements.

• Exchange knowledge, information, ideas and suggestions for improvement with colleagues and Jabil facilities to ensure best practices are shared throughout the Jabil organization.
• Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job, this could include formal or self-paced professional development and training.
• Participate in peer knowledge sharing to ensure awareness of industry standards, trends and best practices in order to strengthen organizational and professional knowledge.
• Participate in processes improvement, sharing best practices and proactively suggesting improvement points.
• Proactively investigates new perspectives, attitudes to evaluate and improve knowledge and performance.
• Identify and implement new practices and processes that are “best in field”.

• Develop project plans and implementation schedules.

Waterfall BSA II Responsibilities

• Analyze and evaluate business needs to recommend solution options.
• Collaborate stakeholders on solution evaluation and system selection.

• Formulate and define scope of system and objectives.
• Conduct gap analysis, analyze current and future state, assess risks.
• Conduct requirement elicitation workshops.
• Conduct interviews with end users and business stakeholders.
• Analyze, specify and model requirements in a form of business requirements documents, functional specifications, use cases, user stories, business process models, UI wireframes and other forms regarding project and stakeholders needs.
• Develop and maintain up-to-date documentation for responsible area with new or updated functionality.
• Trace, prioritize, approve, verify and validate requirements.
• Assess, document, and manage requirements changes, system updates, improvements and enhancements.

• Conduct peer reviews of the documentation made by other Business System Analysts and provide constructive feedback to teammates.
• Provide quality assurance by writing and executing test plans and test cases.
• Coordinate user acceptance test with Subject Matter Experts.

• Participate as key team member during implementation.

• Serve as escalation point for troubleshooting issues and coordinate with other Business System Analysts and technical personnel for their resolution.
• Perform root cause analysis and create technical notes for all new issues identified.
• Participate in processes improvement, sharing best practices and proactively suggesting improvement points.

Agile BSA II Job Summary

Conduct business analysis, needs assessments, and preliminary cost/benefit analysis to align information technology solutions with business initiatives in Agile mode.

Create user stories including acceptance criteria for developers satisfying business needs.

Independently conduct, in business analysis, needs assessments, user stories creation and preliminary cost/benefit analysis of more complex initiatives with little guidance to align information technology solutions with business initiatives in Agile mode.

Agile BSA II Duties & Responsibilities

• Understand and embrace the business and IT strategic direction.
• Work in continuous delivery mode, analyzing and delivering features iteratively.
• Consistently demonstrate Agile processes and principles for effective delivery.
• Flexibly adapt to changes in the project structure, processes, tasks and responsibilities.
• Analyze and evaluate business needs and elicit business requirements to recommend solution options.
• Work with the Product Owners and Program Managers on defining the project’s backlog. 

• Identify, engage and manage stakeholders from the organization.
• Maintain positive relations with customers and vendors, and employees encouraging them to suggest ways of improving IT systems.

• Conduct complex business systems analysis.
• Formulate and define scope of system and objectives.
• Oversee more than one project, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results.
• Conduct gap analysis, analyze current and future state, assess risks.
• Conduct requirement elicitation workshops.
• Conduct interviews with stakeholders to elicit requirements.
• Analyze, specify and model requirements in the form of user stories, business process models, UI wireframes and other forms regarding project and stakeholders needs.
• Work with the Product Owner, other Team members on defining acceptance criteria sufficiently for testing.
• Develop and maintain up-to-date relevant project related artifacts and processes (Product Backlog Items including User Stories and Acceptance Criteria, Test Cases, Bugs, user training documents, system manuals, etc.) 
• Trace, prioritize, approve, verify and validate requirements.
• Assess, document, and manage requirements changes, improvements and enhancements.
• Work closely with SQAs to review and approve test cases and validate test results.
• Validate and verify the developed solution and test evidence.

• Work with the Product Owner to confirm the delivered solution is in fulfillment of the stated requirements.

• Collaborate with development team on the project realization.
• Participate as key team member during Agile development.
• Provide regular updates to appropriate managers and other stakeholders.
• Confer with reporting manager on complex or unusual situations.

• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Have detailed understanding of features of software applications assigned to him/her.
• Have high-level knowledge of the existing application landscape to identify best solution for specific use cases.

• Ensure 100% adherence to all IT, security and department policy, processes and procedures (i.e. Security, Health, Safety and Quality) and utilization of IT governance tools.
• Maintain discretion and confidentiality in all areas pertaining to the IT systems, data and proprietary information, whether internal to Jabil or customer specific.
• Follow Agile SDLC processes, utilize standard deliverables and templates outlined in the processes, suggest improvements.

• Exchange knowledge, information, ideas and suggestions for improvement with colleagues and Jabil facilities to ensure best practices are shared throughout the Jabil organization.
• Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job, this could include formal or self-paced professional development and training.
• Participate in peer knowledge sharing to ensure awareness of industry standards, trends and best practices in order to strengthen organizational and professional knowledge.
• Participate in processes improvement, sharing best practices and proactively suggesting improvement points.
• Proactively investigates new perspectives, attitudes to evaluate and improve knowledge and performance.

Agile BSA II Responsibilities (for Job Posting)

• Work in continuous delivery and Agile mode, analyzing and delivering features iteratively.
• Analyze and evaluate business needs and elicit business requirements to recommend solution options.
• Work with the Product Owners and Program Managers on defining the project’s backlog. 

• Formulate and define scope of system and objectives.
• Conduct gap analysis, analyze current and future state, assess risks.
• Conduct requirement elicitation workshops.
• Conduct interviews with stakeholders to elicit requirements.
• Analyze, specify and model requirements in a form of user stories, business process models, UI wireframes and other forms regarding project and stakeholders needs.
• Work with the Product Owner, other Team members on defining acceptance criteria sufficiently for testing.
• Develop and maintain up-to-date relevant project related artifacts and processes (Product Backlog Items including User Stories and Acceptance Criteria, Test Cases, Bugs, user training document, system manuals, etc.) 
• Trace, prioritize, approve, verify and validate requirements.
• Assess, document, and manage requirements changes, improvements and enhancements.
• Work closely with SQAs to review and approve test cases and validate test results.
• Validate and verify the developed solution and test evidence.

• Work with the Product Owner to confirm the delivered solution is in fulfillment of the stated requirements.

• Participate as key team member during Agile development.

• Participate in processes improvement, sharing best practices and proactively suggesting improvement points.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

TEN CUIDADO CON LOS FRAUDES: Las oportunidades laborales legítimas en Jabil se pueden encontrar en nuestro sitio web oficial Jabil.com. Ningun solicitante debe pagar para acceder a estas oportunidades de empleo. Al postularte para un empleo en Jabil, serás contactado a través del portal oficial de jabil por un correo electrónico con teminacion @jabil.com; llamada telefónica directa de un integrante del equipo de Jabil; o correo electrónico directo con una dirección de correo electrónico @jabil.com. Jabil no solicita pagos para realizar entrevistas ni en ningún otro momento durante el proceso de contratación. Jabil tampoco pedirá información personal de identificación como número de seguro social, acta de nacimiento, información de institución financiera, número de licencia de conducir o información de pasaporte por teléfono o correo electrónico. Si crees que estás siendo víctima de robo de identidad o fraude, repórtalo a la policía en los siguientes números y repórtala en el sitio web donde la encontraste. Llama a: 911 o 089.

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