How Will You Make An Impact?

The Human Resources Employee Services Generalist serves as the primary corporate point of contact for U.S. employees seeking HR support, responding to inquiries submitted through the ticketing system, phone, email, and other channels. This role delivers exceptional customer service while assisting employees across a broad range of HR topics, including time and attendance, HR system guidance, benefits, compensation, and compliance. Key responsibilities include evaluating employee issues, identifying effective resolutions, processing accurate transactions, and communicating outcomes promptly and professionally.

Location:

This role will be based on-site at our St. Petersburg, FL Corporate Headquarters with remote flexibility one day a week.

What Will You Do?

• Serve as the primary point of contact for HR inquiries via phone, email, ticketing systems, and chat.

• Assess, troubleshoot, and resolve HR-related issues with professionalism, empathy, and timeliness; escalate complex issues when necessary.

• Listen actively and ask clarifying questions to fully understand underlying concerns and provide accurate information.

• Manage multiple inquiries simultaneously and prioritize based on urgency.

• Perform timely and accurate transactions across multiple systems including Workday, ADP HRIS, UKG, and other platforms.

• Identify opportunities to enhance HR processes, tools, or service delivery.

• Provide HR program/project support as needed.

• Ability to handle and maintain discretion and confidentiality in all areas pertaining to employee or company data and proprietary information.

• May perform other duties and responsibilities as assigned.

How Will You Get Here?

Education:

• High School Diploma or GED required; Bachelor’s degree in Human Resources or a related field preferred.

Experience:

• At least 1+ years of HR operations related experience.

• Experience in one or more of these areas strongly preferred: ADP Workforce Now, handling I-9's, Corporate New Hire Orientation facilitation.

• Or an equivalent combination of education, experience, and/or training.

Knowledge, Skills, Abilities:

• Comfort working in HR technology systems (Workday, UKG, etc.).

• Strong customer service skills required.

• Excellent verbal and written communication skills.

• Basic understanding of HR practices preferred.

• Bilingual preferred.

What Can Jabil Offer You?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

• 401K Match

• Employee Stock Purchase Plan

• Paid Time Off

• Tuition Reimbursement

• Life, AD&D, and Disability Insurance

• Commuter Benefits

• Employee Assistance Program

• Pet Insurance

• Adoption Assistance

• Annual Merit Increases

• Community Volunteer Opportunities

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.