Job Summary:**

The Analista de Suporte Pleno at Jabil Industrial do Brasil Ltda. will provide technical support to internal users, ensuring the smooth operation of IT systems and applications. This role involves troubleshooting, system maintenance, and user assistance, contributing to overall operational efficiency.

Job Responsibilities:**

* Provide first and second-level technical support for hardware, software, and network issues, both remotely and on-site.
* Diagnose and resolve technical problems efficiently, escalating complex issues to appropriate teams when necessary.
* Install, configure, and maintain operating systems, applications, and peripherals.
* Perform routine system maintenance, including backups, updates, and security checks.
* Assist users with IT-related inquiries, providing guidance and training on system usage.
* Document technical solutions, procedures, and user guides.
* Participate in IT projects, including system implementations and upgrades.
* Monitor system performance and identify areas for improvement.
* Collaborate with other IT teams to ensure integrated and effective support.
* Adhere to company IT policies and security protocols.

Job Qualifications:**

* Bachelor's degree in Information Technology, Computer Science, or a related field.
* Proven experience in a technical support role (minimum 2-3 years).
* Strong knowledge of Windows operating systems (Windows 10, Server 2016/2019).
* Experience with Microsoft Office 365 suite (Outlook, Word, Excel, PowerPoint, Teams).
* Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
* Familiarity with hardware troubleshooting (desktops, laptops, printers).
* Excellent problem-solving and analytical skills.
* Strong communication and interpersonal skills, with a customer-focused approach.
* Ability to work independently and as part of a team.
* Fluency in Portuguese (written and spoken).
* English proficiency (intermediate level desired).

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.