ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Responsible for the direct supervision of department Quality Engineers and Quality Technicians, as well as temporary workforce performing those functions as necessary. Responsibilities include:

  • Interviewing, hiring, and training department resources

  • Planning, assigning, and directing work

  • Provide meaningful and timely feedback through employee performance appraisals, acknowledgement/rewarding and disciplinary actions

  • Ensuring that direct reports’ have the tools and equipment necessary to support their job functions

  • Ensuring that direct reports’ are adequately trained to perform the operations to which they have been assigned and document training activities

  • Addressing complaints and resolving problems

  • Monitor employees’ compliance to the attendance policy; review, edit, and approve timecard within a pay period to ensure employees’ are paid for time worked, including paid time off (PTO) events

  • Review and approve or deny paid time off (PTO) requests based on staffing requirements.

  • Monitor employees’ overtime and acting when appropriate to maintain compliance to / RBA Code of Conduct and Jabil’s overtime policy

  • Take appropriate action when performance expectations are not met

• Drive individuals and the team to continuously improve key operational metrics and achieve organizational goals

• Acts as a change agent and participant in continuous improvement activities towards customer focus, process planning and improvement, and employee empowerment

• Plans, promotes, and participates in manufacturing support problem solving activities in meeting customer demands

• Serve as an escalation path to clarify and mediate discussions relative to interpreting quality standards

• Maintains and reviews Visual Aids

• Maintains Control Plans and reviews Process FMEAs

• Performs disposition of product MRB (Material Review Board), NCR (Nonconformance Reports), and QN (Quality Notification) events

• Develops and maintains production documentation (i.e., purges, quality alerts, special instructions, deviations, risk assessments, etc…)

• Participates in AQP (Advanced Quality Planning) and PLCM (Product Lifecycle Management) activities

• Develops protocols (process qualification, engineering study, etc…) and resulting summary reports

• Performs reporting and analysis of capability studies on critical processes

• Performs required training to employees supporting production or qualification events

• Conducts routine review and maintenance of documentation

• Serves as primary owner for the site’s Supplier Interactions, Audits, (Customer, or Internal), and corrective and preventative actions (CAPA)

• Supports continuous improvement by participating in daily CAC and (leading and/or contributing to) weekly QIC meetings

• Performs reporting and trend analysis of defects occurring internally, at the customer, and supplier

• Performs routine production line walks (GEMBAs) and manufacturing engagement

• Serves as liaison between Jabil and suppliers and customers on quality issues and process / engineering change notifications

• Participates in the PPAP (Production Part Approval Process) engagement in support of customer, supplier, and Jabil-initiated changes

• Participates in the site Lean Culture through the use of continuous improvement tools and methodologies

• Participates in site’s compliance to Quality Systems Regulations ISO 9001, ISO13485, ISO 14001 and QSR Part 820

• As appropriate, may be required to provide on-call support to resolve engineering related issues arising beyond normal business hours

• As appropriate, may be required to participate as an auditee in internal, customer, and third-party audits for those processes and systems within their scope of influence

• As appropriate, may be required to directly interface with customer, suppliers, and other local site departmental resources at all levels of these organizations

• Maintain a clean and safe manufacturing area following 6s

• Works safely at all times and complies with the Environmental Health and Safety standards and work practices along with all other work rules.

KNOWLEDGE AND ABILITY REQUIREMENTS

• Ability to apply statistical methods to analyze manufacturing process output (example Cpk, Gage R&R, probability theory)

• Knowledge of and practical application of quality theory and practices

• Knowledge of CAPA and product or process validation procedures

• Advanced PC skills, including training and knowledge of Jabil’s software packages

• Excellent verbal and written communication skills required

• Ability to speak effectively before groups of customers or employees of organization

• Advanced reading, writing, and math skills required (college level)

• Analytical, interpretive, and problem-solving skills required

MINIMUM REQUIREMENTS

• Bachelor's degree in Industrial Engineering or related field with 6+ years of experience in Manufacturing Engineering OR Quality Engineering OR equivalent in a relevant industry position including at least 4 years of supervisory or some sort of team mentoring/management experience

DESIRED REQUIREMENTS

• ASQ certification (CQE, CQA, CQT)

• Industry experience with surface mount electronics technology assembly processes, methods and equipment

• Industry experience with Medical Device manufacturing

• Industry experience with ISO9001, ISO13485, and FDA cGMP

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.