Business Unit Director – Medical Devices (based Remote, US)

The Business Unit Director is responsible for leading and growing strategic customer accounts, with full ownership of the business unit’s performance and long-term relationship strategy. This role develops and executes programs, projects, and processes that align with customer objectives while driving internal cross-functional collaboration.

Working closely with several well-known global medical device customers, this leader serves as the primary executive interface, building strong senior-level relationships and delivering solutions that support complex, regulated manufacturing needs.

The Business Unit Director influences strategic direction and leads complex initiatives including contract negotiation, commercial strategy, and operational execution. Success in this role is defined by the ability to deliver profitable growth, achieve high customer satisfaction, and ensure operational excellence across a global, multi-site environment.

What can you expect to do?

• Own full global P&L responsibility for assigned customer account(s), including revenue growth, margin, and overall financial performance
• Develop and execute the customer relationship strategy and long-term roadmap
• Identify and drive organic growth opportunities within existing accounts
• Lead pricing strategy, including materials and value-add components, to ensure competitiveness and profitability
• Serve as the primary executive point of contact, building trusted relationships with senior customer stakeholders
• Negotiate and manage contracts, including amendments and Service Level Agreements (SLAs)
• Partner cross-functionally with operations, supply chain, engineering, and quality teams to ensure successful delivery and issue resolution
• Own execution of SLAs, including performance management and escalation handling
• Lead and support RFP processes, including solution development and customer presentations
• Drive continuous improvement in customer satisfaction, operational performance, and key business metrics
• Lead Quarterly Business Reviews (QBRs) and participate in strategic planning initiatives
• Manage and develop a team of 4 Senior/Business Unit Managers, ensuring alignment to customer needs and business objectives
• Build and foster a high-performing, customer-focused team environment
• Demonstrate entrepreneurial leadership with a focus on growth, innovation, and accountability

What is the experience needed to be successful in this role?

• Bachelor’s degree preferred (Engineering, Business, Finance, or related field)
• 12–15 years of experience in regulated manufacturing operations (medical device or similar industry like automotive, aerospace/defense, etc.)
• Prior P&L ownership or financial accountability preferred
• Minimum of 4 years of people leadership experience
• Strong background in customer-facing roles within complex manufacturing environments
• Demonstrated experience in contract negotiation and commercial strategy
• Proven ability to drive revenue growth and manage strategic accounts
• Strong financial acumen, including pricing, margin management, and business analytics
• Experience working cross-functionally across operations, supply chain, and engineering teams
• Excellent communication and executive presence with the ability to influence senior stakeholders
• Global business experience and understanding of supply chain, logistics, and regulatory environments

Benefits Package with Jabil

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Competitive Base Salary
• Annual Bonus
• Long Term Incentives
• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K Match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Merit Increases
• Community Volunteer Opportunities