JOB SUMMARY

The Emerging Technologies & CRMCoordinatorsupports the Enterprise Marketing,Salesand Communications Operations team in administering andoptimizingenterprise CRM and marketing technology platforms while contributing to AI-driven automation and emerging technology initiatives.

This roleis responsible forday-to-day CRM administration, reporting and analytics development, and supporting the design and deployment of AI-powered agents and automation solutions that enhance lead generation, sales enablement, marketing effectiveness, and communications workflows. Leveraging AWS-based infrastructure and enterprise data sources, the position assists in building scalable tools that improve operational efficiency and decision-making across Marketing, Sales, and Communications.

This is an entry-level individual contributor role focused on execution, technical skill development, and building foundationalexpertiseacross CRM systems, cloud infrastructure, analytics, and AI-enabled solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General Responsibilities

Administer and support the enterprise CRM platform, including user access management, license provisioning, configuration updates, and troubleshooting.

Serve asone ofthe primary pointsof contact for CRM-related user supportassistingwith record updates, reporting needs, workflow questions, and issue resolution.

Develop andmaintainreports and dashboards that provide visibility into lead generation performance, pipeline health, campaign effectiveness, sales activity, and communications engagement metrics.

Ensure data accuracy, integrity, and consistency across CRM and integrated marketing and sales systems.

Support the development and refinement of AI-powered agents and automation tools designed to improve leadqualification, sales insights, campaign performance analysis, and content generation.

Collaborate with Marketing, Sales, Communications, and IT stakeholders toidentifyopportunities for workflow automation, AI augmentation, reporting enhancements, and system optimization.

Document system configurations, AI workflows, prompts, and standard operating procedures to support governance, scalability, and cross-functional alignment.

Comply withall procedures within thecompanysecurity policy and adhere to applicable safety and health regulations.

Proficiencywith Microsoft Office tools and collaboration platforms.

Demonstrates learning agility, accountability, and proactive ownership of assigned systems.

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelor’s degree in Computer Science, Information Systems, Artificial Intelligence, Marketing Technology, Digital Marketing (technical emphasis), or related field.

0–2 years of relevant experience (internship, co-op, or entry-level experience acceptable).

CRM Administrator Certification preferred orrequiredwithin 6–12 months of hire.

AWS Cloud Practitioner Certification preferred;additionalAWS AI or specialty certifications encouraged as part of professional development.

Or an equivalent combination of education, experience, and training.