How will you make an impact?

• Lead and supervise IT staff while managing the identification, prioritization, and resolution of daily operational issues and opportunities for improvement.
• Ensure that all phases of IT services are coordinated, monitored, logged, tracked, and appropriately resolved.
• Assign personnel to various operations and direct their activities. Regularly interact with peers and customers, focusing on business processes and systems.
• Review and evaluate work performance and prepare reports accordingly.

What will you do?  

• Participating in the Recruitment of IT support personnel
• Training of site and corporate tools, processes and service delivery.
• Participate in Performance management, Preparation and delivery of Performance Reviews, Personnel Development Plans, Training Plans, Terminations, Turnover, Succession Planning, Reward and Recognition Programs, etc.
• Participation in metrics management and performance of IT support and services.
• Participation and coordination of work schedules, priorities, and performance management of personnel for IT-related tasks and services.
• Participate and drive toward continuous improvement in metrics, performance and customer satisfaction of the team, including the analysis of key metric data.
• Compliance with regulatory requirements, Security policies, and SOX-related activities.
• Schedule personnel job duties to provide necessary coverage.
• Participate in the exchange of ideas and information within the department.
• Organize verbal and written ideas clearly and use an appropriate business style.
• Provide regular updates to appropriate managers.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in the field.”
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
• Confer with the reporting manager on complex or unusual situations.
• Establish new measurement systems if/where possible.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
• Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality).
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer-specific.

How will you get here? 

• Ability to work effectively under pressure with constantly changing priorities and deadlines.
• Understand and embrace the business and IT strategic direction.
• Understand business processes and business tools in the current environment.
• Adhere to all safety and health rules and regulations associated with this position and as directed by the supervisor.
• Engage with customers to evaluate issues and opportunities for improvement.
• May perform financial-related duties as directed by the supervisor.
• Project Management as required.
• May perform other duties and responsibilities as assigned.
• Demonstrated leadership experience.
• Interpersonal skills in working with the customer, management and technical teams in a “self-starter” role.
• Excellent written and verbal communication skills
• Strong attention to detail
• SAP knowledge

Education:

• Bachelor's Degree preferred.
• Or an equivalent combination of education, training or experience.

Experience:  

• 2-3 years of work-related experience required.
•  Minimum of 1-2 years of management experience preferred.
• ITIL experience preferred.
• Project management experience.

WORKING CONDITIONS

• Regular business hours + on call
• Some additional hours may be needed.
• Domestic and/or International, up to 10%.
• Climate-controlled office environment during normal business hours.

PHYSICAL REQUIREMENTS
Sitting
Walking
Standing
Bending/Squatting/Stooping
Reaching
Balancing
Twisting
Crawling
Hands in water
Kneeling
Data Entry/Typing
Unusual hearing or vision demands: None specified
Other physical demands or notes: Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.

What Can Jabil Offer You?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K Match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Merit Increases
• Community Volunteer Opportunities

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.