SUMMARY
Responsável por prestar suporte técnico de primeiro nível aos usuários em ambientes administrativos e industriais, atuando na resolução de chamados relacionados a hardware, software, rede e sistemas corporativos. Executa atividades de manutenção preventiva e corretiva em equipamentos de TI, além de colaborar com a organização dos ativos tecnológicos e participar de projetos de melhoria contínua.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Atender chamados de suporte técnico de primeiro nível, solucionando problemas de hardware, software e rede.
• Realizar manutenção preventiva e corretiva em equipamentos de TI.
• Apoiar na organização, inventário e controle de ativos tecnológicos.
• Registrar atendimentos e manter documentação técnica atualizada.
• Prestar suporte a usuários em ambientes administrativos e industriais.
• Participar de projetos de melhoria de infraestrutura e processos de TI.

MINIMUM REQUIREMENTS

• Ensino técnico completo em Informática, e/ou Redes de Computadores (ou superior em andamento na área de TI).
• Conhecimento básico em manutenção de computadores, periféricos e redes.
• Familiaridade com sistemas operacionais Windows e ferramentas de suporte remoto.
• Capacidade de atendimento presencial e remoto a usuários de escritório e chão de fábrica.
• Organização, proatividade, boa comunicação e postura colaborativa.
• Desejável conhecimento em sistemas de chamados (ITSM) e controle de ativos.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Individual?s primary workstation is located in the office area, with some time spent on the manufacturing floor. The noise level in the work environment ranges from low to moderate.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.