NPI Quality Technician

Job Summary

The NPI Quality Technician plays a key role in ensuring the quality and reliability of new product introductions (NPI) at Jabil. This position supports product launches by executing inspections, supporting validation activities, resolving quality issues, and maintaining compliance with engineering and quality standards. The role partners closely with Engineering, Manufacturing, and Supply Chain to ensure successful product release and continuous improvement throughout the NPI lifecycle.

Key Responsibilities

Inspection & Quality Assurance

• Perform incoming, in-process, first article (FAI), and final inspections in accordance with engineering specifications and quality requirements.

• Inspect electronic and mechanical components, including PCBs and PCBAs.

• Support product certification, validation activities (IQ/OQ/PQ), and product release readiness.

Quality Systems & Documentation

• Develop and maintain inspection plans, control plans, and quality documentation.

• Maintain accurate records within Jabil’s quality management system.

• Manage non-conformance documentation, QA holds, and product disposition.

Problem Solving & Continuous Improvement

• Investigate defects and non-conforming material using structured root cause methodologies (e.g., 8D, 5 Whys).

• Support corrective and preventive actions (CAPA) and continuous improvement initiatives.

• Analyze quality data and generate reports to support decision-making.

Cross-Functional Collaboration

• Partner with Engineering, Manufacturing, and Supply Chain teams to resolve NPI quality issues.

• Provide training and guidance on inspection methods and quality requirements.

• Support audits, risk assessments, and customer complaint investigations related to NPI products.

Communication & Project Support

• Provide timely updates on NPI quality status and escalate risks when needed.

• Recommend improvements to inspection methods, testing processes, and equipment.

Safety & Compliance

• Follow all safety policies and support environmental management system initiatives.

Qualifications

• High school diploma or equivalent required; technical certifications (ASQ CQT, Six Sigma, IPC) preferred.

• 2+ years of experience in quality assurance, manufacturing, or NPI environments.

• Strong understanding of electronics manufacturing, SMT, and mechanical assembly processes.

• Ability to read engineering drawings, specifications, and use inspection equipment.

• Knowledge of quality systems and standards such as ISO 9001, AS9100, or ISO 13485.

• Familiarity with IPC-A-610 and IPC/JEDEC J-STD-033 preferred.

• Strong analytical, problem-solving, and communication skills.

• Proficiency in Microsoft Office tools.

• Ability to work independently in a fast-paced, cross-functional environment.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.