JOB SUMMARY

The Technical Business Unit Manager would help lead both new and existing customer growth initiatives in concert with NyproMold's technology roadmap. This individual will be capable of and responsible for promoting NyproMold's value-added solutions and supporting complex plastic injection mold manufacturing programs from concept through production while supporting P&L Growth.

This role serves as the primary technical and commercial bridge between the customer, engineering, program management, mold design, mold build, metrology, sampling and operations teams. They will be the technical leader, partnering with strategic customers to identify opportunities, and align NyproMold's capabilities with future business needs.

This role requires deep injection mold design and mold manufacturing knowledge, strong program discipline, and the ability to translate customer product requirements into manufacturable, high-performing molds, and profitable solutions. The ideal candidate will be comfortable working directly with customer engineering teams, leading technical reviews with customers, developing part or mold split concepts to support proposals or communication with engineering, supporting and growing new business opportunities, resolving product and commercial escalations and ensuring flawless execution across all customer facing engagement,

Success in this role requires the ability to bridge technology, operations, and commercial strategy while building strong customer relationships and identifying opportunities that support both customer success and NyproMold's long-term growth objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Understand customer product requirements, technology roadmaps, quality expectations, launch timing, and business objectives, and align them with NyproMold’s mold-making capabilities.
• Build and maintain strong relationships with customer engineering, product development, sourcing, operations, and technical leadership teams.
• Lead early supplier involvement and DFM activities, including review of part data, drawings, 3D models, specifications, tolerances, critical dimensions, cosmetic requirements, resin/shrinkage assumptions, and manufacturability risks.
• Provide technical leadership for complex plastic injection mold programs from concept development through product validation.
• Support mold concept development, including cavitation, parting line strategy, gating, runner systems, ejection, cooling, venting, mold sizing, and molding machine requirements.
• Support Customer mold design reviews to ensure they meet customer requirements for part quality, cycle time, reliability, mold life, maintenance, manufacturability, and cost effectiveness.
• Collaborate with cross-functional teams, including engineering, program management, toolroom, manufacturing, quality, metrology, supply chain, operations to support customer and NM Growth.
• Manage multiple opportunities while maintaining visibility to scope, schedule, cost, technical risk, quality, customer commitments, and launch readiness.
• Communicate program status, technical risks, schedule concerns, customer issues, and recovery plans to internal leadership and customer stakeholders.
• Act as an escalation point for technical, schedule, quality, scope, and customer-related issues when they arise.
• Support troubleshooting during mold build, mold trials, sampling, and production launch, including dimensional issues, part defects, steel conditions, shutoff concerns, ejection issues, cooling issues, cycle-time concerns, and mold reliability problems.
• Review RFQs, customer specifications, part data, mold standards, validation requirements, and launch timing to identify technical, commercial, and execution risks.
• Support development of mold concepts, statements of work, technical proposals, tooling quotations, project schedules, financial assumptions, and customer presentations.
• Partner Estimating, engineering, program management, and operations to develop profitable, executable, and technically sound business proposals.
• Monitor project financial performance, cost trends, change requests, and value-improvement opportunities to support Customer growth and protect NM’s P&L.
• Capture and apply lessons learned from legacy Builds, Repeats, Refurbishments,  
• Drive accountability, urgency, clear communication, follow-up, and disciplined execution across assigned programs.
• Represent NyproMold professionally in customer meetings, technical presentations, escalation reviews, and senior-level discussions.
• Perform other related duties and responsibilities as assigned.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

Excellent communication and technical skills (i.e. engineering, R & D, product design/development) to align NyproMold with customer’s technology road map

Strong technical knowledge of plastic injection mold design, mold manufacturing, and injection molding processes.

Deep understanding of moldability, DFM, part design requirements, resin/shrinkage behavior, critical dimensions, surface finish requirements, and customer product specifications.

Strong knowledge of mold construction, - gating, runner systems, hot runner systems, cooling circuits, venting, ejection methods, side actions, lifters, shutoffs, mold steels, and mold mechanical systems.

Ability to read, interpret, and challenge 2D drawings, 3D CAD models, GD&T, customer specifications, mold standards, and technical requirements.

Strong understanding of mold design deliverables, including concept layouts, preliminary designs, BOMs, 3D stack, final mold design releases, manufacturing release packages, and design checklists.

Strong troubleshooting knowledge related to mold trials, sampling, dimensional issues, part defects, ejection issues, cooling issues, cycle-time concerns, steel conditions, shutoffs, and mold reliability.

Strong customer-facing technical communication skills, including the ability to present mold concepts, technical risks, program status, and corrective action plans to customer engineering and leadership teams.

Financial and commercial understanding, including quoting, project budgets, cost tracking, change management, value improvement, and proposal development.

Strong customer service mindset with the ability to build trust, manage expectations, and resolve technical or program-related escalations.

Proficient computer skills, including spreadsheets, presentations, project tracking tools, CAD to manipulate designs, and standard business applications.

Ability to manage multiple complex programs simultaneously while maintaining attention to detail, urgency, quality, cost, and customer commitments.

ESSENTIAL SKILLS, ABILITIES AND EXAMPLE BEHAVIOR(S)

·         FOLLOW-UP: Able to monitor and evaluate progress of assignments / projects
·         ORGANIZE: Able to assemble appropriate resources (people, funding, material, support) to get things done; Able to manage multiple activities simultaneously to accomplish goals; Able to schedule and coordinate work of others; Able to establish efficient work procedures to meet objectives; Able to form the right structures and teams to enhance productivity
·         LISTEN: Able to actively listen and convey understanding of the comments and questions of others; Able to understand the situations, viewpoints and feelings of others before expressing own view

.         TRUSTWORTHY: Ability to have Nypromold’s customers develop confidence and trust in your capabilities and actions.
·         PROVIDE DIRECTION: Able to establisMInh and communicate a common vision; Able to translate company strategy into team goals and objectives; Able to set clear priorities; Able to clarify roles and responsibilities through individual performance plans; Able to make self available for questions
·         TAKE INITIATIVE: Able to exhibit tendencies to be self-starting and not wait for signals
·         DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to NyproMold’s policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards
·         COLLABORATE: Able to act as part of a larger team outside of the immediate department or group; Able to understand the importance of working with peers in other areas or management to reach "best practice" solutions for the organization; Able to inform and seek information to anticipate and consider the impact of decisions or actions on the overall organization
·         DELIVER EXCEPTIONAL CUSTOMER SERVICE: Able to demonstrate sensitivity to customer needs (both internal and external) and proactively address customer needs; Able to make customer satisfaction a high priority
·         NEGOTIATE: Able to apply effective questioning and listening techniques to determine each party's position; Able to look for common ground and build on areas of agreement to reach win-win outcomes; Able to ensure the agreed-upon alternatives have the support of all parties involved
·         DO WHATEVER IT TAKES: Able to maintain perseverance in the face of obstacles; Able to take charge, know what is needed or find out, and move forward; Able to stand up for ideas in the face of resistance; Able to work with others to expand on ideas
·         PLAN: Able to develop short- and long-term operational and / or financial plans that are appropriately comprehensive, realistic, and effective in achieving goals; Able to anticipate obstacles and define alternate strategies; Able to integrate planning efforts across work units
·         BE PROFESSIONAL: Able to project a positive, professional image with both internal and external business contacts; Able to create a positive first impression; Able to gain respect and trust of others through personal image and demeanor
·         SOLVE PROBLEMS: Able to apply both rational and creative processes and approaches to identify root causes of problems and solutions
·         INFORM: Able to keep all appropriate parties up-to-date on decisions, changes and other relevant information
·         SPEAK COMPETENTLY: Able to speak clearly and concisely; Able to use appropriate vocabulary for the audience; Able to get point across unambiguously and check for understanding
·         PRESENT SKILLFULLY: Able to prepare and deliver clear, effective, and professional presentations

EDUCATION & EXPERIENCE REQUIREMENTS

·         Bachelor's Degree required.
·         Degree in Engineering preferred.
·         Ten (10) years minimum work-related experience required, preferably in Engineering - Mold Design/Manufacturing - (i.e. R & D, product
design/development, etc.).

·         Or an equivalent combination of education, training or experience.
WORKING CONDITIONS

Proficiency with Pro-e, Solidworks, Microsoft- PowerPoint, Excel, Word

·         Regular business hours. Some additional hours may be required.
·         Travel requirements: Domestic and International, up to 25%.
·         Climate controlled office environment during normal business hours.
PHYSICAL REQUIREMENTS
Sitting
Walking
Standing
Bending/Squatting/Stooping
Reaching
Balancing
Twisting
Crawling
Hands in water
Kneeling
Data Entry/Typing
Unusual hearing or vision demands: None specified
^Other physical demands or notes: Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.

The pay range for this role is $127,100 - $228,700. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity.

As part of the total rewards package, Jabil offers benefits to enhance your health, wealth, and resilient self. These include medical, dental, and vision insurance plans; paid time off; paid parental leave; company-paid holidays subject to change yearly; 401(k) retirement plan; and employee stock purchase plan.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accommodation Statement

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