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IT Support Technician

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Req ID
J2445670
Location
Penang, Malaysia
Category
Information Technology
Posted
04/06/2026
Time Type
Full Time

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

  • Providefirst-level technical supportto end users for hardware, software, and basic network issues

  • Diagnose, troubleshoot, and resolve desktop, laptop, printer, application, and connectivity problems

  • Install, configure, andmaintaincomputer systems, operating systems, and standard business applications

  • Manage and respond toIT service desk ticketsina timelyand professional manner, ensuring SLAs are met

  • Escalate complex or unresolved issues to higher-level support teams with proper documentation and analysis

  • Maintainaccuraterecords of incidents, requests, resolutions, and IT assets

  • Assistwith thesetup, deployment, and replacementof new hardware and software

  • Provide end-user guidance and basic training on IT tools, systems, andIT best practices

  • Collaborate with other IT team members to improve service quality, processes, and user satisfaction

  • Support user account management (e.g., password resets, access requests, onboarding/offboarding support)

  • AssistinmaintainingIT inventory and asset tracking

  • Support remote users andguidance onmobile devices

  • Document support procedures, FAQs, and knowledge base articles

  • Assistin basic network tasks such as patching, cabling, or Wi‑Fi setup (as applicable)

  • Participate in after-hours or on-call support rotation (as applicable)

  • Ensure compliance with IT security policies and data protection standards

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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