IT Process EngineerIT支持工程师

一、岗位职责

1.负责本地各办公点日常IT支持, 包括硬件、软件及网络相关问题排查与解决;

2.安装、配置并维护终端设备、办公设备及IT基础设施;

3.管理用户账户、访问权限及系统配置 (如Microsoft 365, AD, VPN等);

4.管理本地服务台/工单系统, 确保问题及时响应与高效解决;

5.执行系统日常维护、更新及故障排查, 保障系统稳定运行;

6.维护本地网络基础设施, 监控连接性、安全性与性能;

7.配合全球IT团队完成补丁部署、系统升级及安全策略落地;

8.协调内部相关部门及外部供应商, 推进本地IT项目、系统上线及技术升级；

9. 作为本地用户与总部IT组织的联络人, 支持系统增强、数据治理等全球项目;

10.维护IT系统、流程及操作文档等;

11.参与AI或智能工厂相关项目。

二、任职资格

1.信息技术、计算机科学或相关专业本科及以上学历(或同等实践经验);

2.具备IT ITIL4.0或以上证书,对数字化运营有一定经验

2.具备良好的双语能力: 中文母语, 英语可作为工作语言(读写及基本口语)CET-4以上;

2.一年以上IT支持、包括硬件、软件及网络、服务台或系统管理相关工作经验; （有AI或智能工厂相关项目经验的优先）优秀的应届毕业生也可。

3.熟悉企业级环境 (Microsoft 365、AD、VPN等), 有SAP或类似系统经验者优先;

4.扎实掌握网络基础知识 (TCP/IP、DNS、DHCP) 及硬件故障排查能力;

6.具备优秀的解决问题能力, 动手能力强,具有服务意识;

7.能独立工作, 同时与区域及全球IT团队高效协作;

8.良好的沟通与人际交往能力, 能与技术及非技术同事顺畅交流;

10.注重细节, 追求卓越运营。

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Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accommodation Statement

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