As a Level 2 Hardware Technical Support Engineer at Jabil Inc., you will be a critical part of our global support team, providing advanced technical assistance and problem resolution for complex cloud hardware infrastructure. You will leverage your expertise to diagnose, troubleshoot, and resolve hardware and system-level issues, ensuring the high availability and optimal performance of our cloud solutions for diverse customers.

Job Responsibilities:

• Provide advanced technical support and troubleshooting for complex cloud hardware systems, including servers, storage, networking, and related peripherals.
• Diagnose and resolve hardware failures, performance issues, and interoperability problems across various cloud platforms.
• Collaborate with cross-functional teams, including engineering, development, and operations, to identify root causes and implement effective solutions.
• Document all support activities, including problem descriptions, troubleshooting steps, and resolutions, in a clear and concise manner.
• Develop and maintain knowledge base articles, technical documentation, and best practices for common cloud hardware issues.
• Mentor junior engineers and contribute to the continuous improvement of support processes and tools.
• Analyze support trends and identify opportunities for proactive problem prevention and system optimization.
• Manage customer expectations and communicate technical information effectively to both technical and non-technical audiences.
• Stay up to date with the latest cloud hardware technologies, industry trends, and Jabil's product offerings.

Job Qualifications:

• Bachelor's degree in Computer Science, Electrical Engineering, Information Technology, or a related field; or equivalent practical experience.
• 5+ years of experience in technical support, with a focus on enterprise-level hardware and cloud infrastructure.
• In-depth knowledge of server hardware architecture (x86, ARM), including CPUs, memory, storage (NVMe, SSD, HDD), and RAID configurations
• Strong understanding of networking concepts and protocols (TCP/IP, Ethernet, Fibre Channel, InfiniBand).
• Experience with various operating systems, including Linux distributions (e.g., RHEL, CentOS, Ubuntu) and Windows Server.
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud Platform) and their underlying hardware infrastructure.
• Proficiency in hardware diagnostics tools and debugging techniques.
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong communication (written and verbal) and interpersonal skills, with the ability to articulate complex technical issues clearly.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

• Relevant industry certifications (e.g., CompTIA A+, Network+, Server+, CCNA, RHCSA, AWS Certified Solutions Architect) are a plus
• This is a 3rd Shift position Sunday through Thursday

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.