Quality Technician II

Schedule: Rotating 8:00 PM - 8:00 AM, Night Shift (B Shift)

How will you make an impact?

As aQuality Technician II, you will play a key role in ensuring product quality and compliance within a medical manufacturing environment. You will support Quality Inspectors during product release, conduct detailed Batch History Record (BHR) reviews, and investigate quality issues such as Non-Conforming Material Reports (NCMRs) and Customer Complaints (CCs). Your ability to make informed decisions in “grey areas,” communicate effectively across departments, and maintain rigorous documentation standards will directly impact product integrity and regulatory compliance.

What will you do?

Quality Oversight & Documentation

• Oversee Quality Assurance activities for your assigned Value Stream and shift.
• Conduct shift-to-shift BHR reviews to ensure readiness for handoff and final review.
• Complete Certificates of Compliance/Analysis (C of C / C of A) and perform first-level BHR reviews when batches close on your shift.
• Ensure all documentation complies with cGMP and medical manufacturing standards, with a strong focus on accuracy and completeness.

Inspection & Investigation

• Support Visual and Dimensional Inspectors in product release decisions, especially in ambiguous quality scenarios.
• Perform Incoming Inspections according to approved Inspection Plans (IIPs).
• Investigate NCMRs and CCs, document findings, and communicate results to the Sr. Quality Lead and Quality Engineer.
• Maintain and update Defect Libraries to ensure consistency in quality decisions.

Leadership & Communication

• Provide guidance and coaching to Quality Inspectors to improve decision-making and adherence to quality standards.
• Communicate effectively with Operations, Material Handling, and Quality leadership to support production priorities, including changeovers and start-ups.
• Present completed BHRs to the Sr. Quality Lead for final review and product release.

Compliance & Continuous Improvement

• Ensure adherence to PPE and safety protocols; coach others on compliance.
• Audit documentation practices to eliminate uncontrolled documents and ensure cGMP alignment.
• Support and apply Lean, 5S, Visual Factory, and other Operational Excellence principles.
• Contribute to continuous improvement initiatives and support the Behavioral Based Quality (BBQ) program.

How will you get here?

Education:

• High school diploma or equivalent required.
• Additional technical training or certifications in quality or manufacturing preferred.

Experience:

• 3+ years of experience in a regulated manufacturing environment, preferably inmedical device or pharmaceutical production.
• Experience with cGMP, ISO 13485, and FDA 21 CFR Part 820/211 compliance is highly desirable.

Knowledge, Skills, Abilities:

• Strongattention to detailin documentation, inspection, and compliance activities.
• Excellentcommunication skills, both verbal and written, with the ability to guide and collaborate across teams.
• Working knowledge of quality systems, BHR processes, and inspection protocols.
• Ability to interpret and apply inspection plans, SOPs, and regulatory requirements.
• Proficiency in Microsoft Office and quality documentation systems.
• Strong problem-solving and root cause analysis skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

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Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.